Privacy Policy

Who we are

My name is Alec Osborn, my business name is ‘Swept Away Chimney Services’, my website address is: https://www.chimneyman.co.uk

What is this Privacy Policy for?

This privacy policy is for this website www.chimneyman.co.uk and served by Alec Osborn who governs the privacy of my users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owner. Furthermore, the way this website processes, stores and protects user data and information will also be detailed in this policy. This privacy policy also sets out your rights concerning the personal information which I hold about you and how I use it.

The Website

This website and its owner take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer/device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer/device.

Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information http://www.google.com/privacy.html.
Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Contact & Communication

Users contacting this website and/or its owner do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, in accordance with the EU General Data Protection Regulation 2016/679 (GDPR). Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products/services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text/banner/image links to other websites.

The owner of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should, therefore, note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owner will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

What personal data I hold

Swept Away Chimney Services holds data on customers and potential customers who contact us with an enquiry about my services. This includes name, email addresses, phone numbers, home or business addresses.

How I use customers data

I use customers data to make contact with customers in relation to the enquiry that they have made for my services and to communicate with them via email, phone and in writing.

I may also collect details about you as a customer for the purposes of preparing reports or compiling statistics. Such details will be anonymised and you will not be identifiable from the data collected.

Who I share customers data with

I may share my customer’s information with companies that assist me in my marketing, advertising and promotional activities such as Adwords. Google Analytics and search engine providers that assist me in the improvement and optimisation of my site.

Any third parties with whom we share your personal information are limited (by law and by contract) in their ability to use your personal information for any purpose other than to provide services for me. I will always ensure that any third parties with whom we share your personal information are subject to privacy and security obligations consistent with this privacy policy and applicable laws.

I may share personal data we hold if we are under a duty to disclose or share an individual’s personal data in order to comply with any legal obligation, or in order to enforce or apply any contract with the individual or other agreements; or to protect my rights, property and other individuals associated with Swept Away Chimney Services.

How long I keep customers data for

Customers who have enquired, have been issued with a quotation from me but have not proceeded with my services – I hold their data for a maximum of two years in order to have the details on file should an order be placed in the near future.

Customers who have enquired, have been issued with a quotation and have proceeded with my services – I hold their data for indefinitely in order to have records for warranties, accounting and tax purposes.

Right of subject access

Individuals have a right to obtain a copy from me of the information I hold about them on the computer and in manual filing systems. This is known as the right of subject access.

If I receive a subject access request, I will respond promptly and at most within 30 days after I receive the request although I am entitled to ask for any information that I reasonably require to find the information and check the person’s identity.

How I protect my customer’s data

I have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

Updates

I may update my privacy policy from time to time. By continuing to use our services and my Website, you agree to the latest version of our privacy policy. Any changes I make to this privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to my privacy policy.